My Laundry App (MLA) Policies

Introduction

My LAUNDRY APP (MLA) based in Abu Dhabi prioritizes the safety and well-being of both our clients and staff. This policy outlines the requirements for the safe handling and management of all laundry products. MLA’s guidelines are designed to prevent infections among our staff and service crew. My LAUNDRY APP (MLA) is a recognized support service that not only ensures dirt- and stain-free linen but also contributes to enhancing MLA’s image in the eyes of our clients.

Aim

The aim of My LAUNDRY APP (MLA) is to provide an adequate supply of clean linen to all our customers conforming to the highest standards of cleanliness and hygiene immediately and consistently for both routine and emergency use from a centralized location.

Objectives

My LAUNDRY APP (MLA) offers a convenient solution for individuals and businesses that lack the time, resources or equipment to wash and dry their own clothes and linens. MLA services can save time and effort allowing individuals to focus on other tasks. MLA will stay updated on developments in the field to ensure efficiency, accuracy and better customer care.

Policy

Environmental Policy

This environmental policy is designed to ensure that we contribute positively to the environment. Our aim is to adopt practices that reduce or eliminate any adverse effects on the environment. As a company, we are committed to addressing environmental challenges and utilizing eco-friendly technology. MLA will monitor all emissions and utilize modern and efficient plant equipment enabling us to offer an eco-friendly laundry service throughout our region.

MLA corporate environmental policy promotes and maintains environmentally responsible practices for the benefit of customers, consumers, employees, and the community in which we operate.

Health Policy

MLA is fully committed to protecting the health of our employees and the public by ensuring that our premises are free from foreseeable health hazards and implementing all necessary control measures.

Safety Policy

The safety of our employees and the public is our top priority. MLA is committed to providing a safe work platform, trained working procedures and all required personal protective equipment to our employees and visitors, ensuring they are protected from any foreseeable safety hazards.

Data Protection Policy

All personal data will be treated confidentially. The data necessary for business development will be stored and, if required, used within the framework of order handling. MLA has implemented a variety of security measures to maintain the safety of personal information. These measures include encryption, access control, secure software development practices, and regular security assessments.

User Rights Policy

MLA users have the right to access the personal data we hold about them, request the correction of incorrect or incomplete data, and request the deletion of their personal data.

MLA Rights To Bring Changes In Policy

MLA may update this policy from time to time. We will notify users of any changes by updating the policy on our app and revising the effective date at the top of the policy.

Payment Policy

Payment for the goods can be made by debit/credit card or cash. Upon receiving your order, we conduct a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Delivery Policy

Dispatch times may vary according to availability. The usual delivery time is 2 working days. In the case of force majeure and other unforeseeable extraordinary circumstances beyond our control, the delivery time will be extended appropriately. Items are only delivered in normal commercial quantities. We exclusively deliver to residential or work addresses; deliveries to P.O. Boxes are not available.

Risk Management Policy

There are a number of risks associated with laundry operations, including fire, water, health and safety. MLA has appropriately identified, managed and eliminated these risks.

Refund/Return Policy

Refunds will be done only through the Original Mode of Payment.